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Topic Title: API Removing Accent Characters
Created On Tue April 03, 2018 4:00 PM
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chipandrews

Posts: 53
Joined: Jul 2010

Tue April 03, 2018 4:00 PM
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We use a custom application that makes use of the API to insert documents into SentryFile. We're finding that if a person's name contains an accent character, the API is mangling the name when we issue the "Add_PutIndex_Text" command.

For example: A person with the first name of Aleéja is changed to Aleéja when inserted via Add_PutIndex_Text.

Does the index have some sort of limitation on character types? It doesn't appear to have this problem in the UI. Using the web interface we can create this person's first name without any issues.

 
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SupportRep

Posts: 6588
Joined: Feb 2004

Tue April 03, 2018 4:38 PM
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Hi Chip,

That's very odd... The API is based on SOAP XML. XML documents typically have a character set encoding specified either in the HTTP headers (e.g.: Content-Type: text/xml; charset=utf-8) and in the XML data itself (Pasted just above my signature).

Is it possible that the characters being sent are outside of the character set specified in your API request?

I'd recommend that you double check and try again. If the character set encoding is incorrect, it could explain why the characters are changing.

Thanks

<?xml version="1.0" encoding="utf-8"?>

-------------------------
-SentryFile Support

Edited: Tue April 03, 2018 at 4:39 PM by SupportRep

 
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