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Topic Title: DocuCore ABCPdf Error
Created On Fri May 03, 2013 12:49 PM
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jlilesbbds

Posts: 1
Joined: May 2013

Fri May 03, 2013 12:49 PM
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I'm using docucore to import various types of files, almost all of which work fine; however, during testing one individual PDF (and possibly others I haven't tried yet) reliably causes docucore to generate an event log error:

System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> WebSupergoo.ABCpdf7.Internal.PDFException: ABCpdf 32-bit core engine version 7012 is older than ABCpdf .NET version 7.0.4.2.
at WebSupergoo.ABCpdf7.Internal.ManagedInvoke..ctor()
at WebSupergoo.ABCpdf7.Internal.ManagedInvoke.get_Data()
at WebSupergoo.ABCpdf7.Internal.NImage.New()
at WebSupergoo.ABCpdf7.XImage..ctor()
at DocuCore.PDFCreate(String source, String destination)
at DocuCore.Add_PutFile(String sessionid, Int32 repository_id, Int32 document_id, String filename, String description, Byte[] content)


Other PDF files do not cause this issue. The file is not 'scrubbed' so I am not able to attach it here, but I can send the PDF file in question to Support if desired.
 
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Support

Posts: 2134
Joined: Feb 2010

Fri May 03, 2013 3:09 PM
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Yep, sounds like a update didn't apply correctly (see this post http://www.sentryfile.com/forum/messageview.cfm?catid=33&threadid=3705). To fix, you will need to reapply the 5.19 and the 5.20 update (see below)...

Manually download the updates from http://www.sentryfile.com/download/0519_update.zip and http://www.sentryfile.com/download/0520_update.zip . The updates have to be applied in order (5.19 to 5.20).


To install (from the SentryFile server):

1. Stop the WWW services (click on the Start button and choose Run. Type "services.msc" (no quotes). Find World Wide Web Publish and click on stop)
2. Make and verify a complete backup of your system (always a good idea!)
3. Be sure that you're running SentryFile 5.18 or later before applying the update.
4. Save the 0519_update.zip files to the desktop of your server.
5. Right-Click the file and choose "Extract All". A wizard will appear.
6. Extract the 0519_update.zip files to your SentryFile application folder (typically c:\SentryFile ). (This steps is very important. You must extract the files directly to the SentryFile application folder and not the c:\sentryfile\sentryfile folder. Do NOT extract to a temporary folder and manually copy the files!)
7. You may be prompted to overwrite existing files. Choose "Yes to All". If prompted for a password, just click "Skip File".
8. Start the WWW services you stopped in step 1.
9. Sign into SentryFile as normal!
10. Repeat each step for the 0520_update.

Let us know if you run into any problems!

-------------------------

SentryFile Support Team
 
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